FREQUENTLY ASKED QUESTIONS
Working Out at Body Basics
What is suitable workout attire?
When training or doing classes at Body Basics it is best to wear clothing which is comfortable, does not restrict movement and is worn in layers. Suitable shoes must always be worn when training or doing classes at Body Basics and if you do not have shoes you will be asked to leave the premises. Under no circumstances is clothing to be removed while training to expose the upper or lower torso that may offend or is inappropriate.
Do I need to bring a towel when I train?
Yes, you must always use a towel when training at Body Basics. It is expected you will cover equipment (benches and cardio equipment) you use with a towel and also wipe down equipment with the paper towels and anti-bacterial spray once you have finished. If you don't have a towel they can be purchased from reception.
Can I have personal training at Body Basics?
You sure can! All gym floor staff are qualified and passionate personal trainers. Personal training is available to all members of Body Basics for a fee. Fees are based on the package you purchase. For more information see reception or chat to one of our club trainers.
I’ve never used a gym before. What support is on offer?
Our goal is to not only help you reach your goals, but to help you create a lasting fitness habit. That’s why there’s always a member of the fitness team on hand during staffed hours to help with advice on training and nutrition, industry-leading instructors to support and guide you in our Group Exercise classes and a network of Personal Trainers ready to motivate you throughout your fitness journey.
Reach out to one club trainers and you'll have access to support, motivation and fitness expertise.
I'm new to group fitness classes. Are there any I shouldn’t do?
There are no set group fitness classes that anyone should or shouldn’t do and enough variety to ensure that there’s a class for you. Don’t be scared of trying something new. If you find it isn’t for you, simply try something else next time but you never know, you might discover a talent you never knew you had. Generally speaking, it's a good idea to try a class three times before making a call that it doesn't suit you.
What does my membership give me access to?
All memberships at Body Basics gives you full 24/7 access to the club including group fitness classes. The only memberships which do not give you full access are off-peak memberships, 7 Day Free memberships and memberships for people under the age of 16. These memberships can only access the club during staffed hours.
Can I suspend/freeze/ hold my membership if I'm injured or away?
We understand that there are reasons that you cannot attend Body Basics and we do not want you to be paying for what you are not using. Whether your absence is due to holidays, business commitments, illness or anything else we don’t mind. Suspension, hold or freezing your membership time is a generous service that we provide here at Body Basics. Memberships can be suspended for a minimum of 7 days and a maximum of 3 months at a time.
If you have an upfront membership less than 6 months or you need to suspend your membership for a period longer than 3 months, please contact reception directly.
Can I cancel my membership?
Yes you can, with 14 days written notice, if a payment falls within the 14 days you will incur your regular mebership fees.
Memberships can be transferred at no cost.
Contract memberships can be cancelled but will incur a cancellation fee.
Non-contract memberships can be cancelled at anytime but require 14 days notice.
How old do I have to be to join Body Basics Health and Fitness Queanbeyan?
You are required to be 14 years or older to join on a membership and we require a guardian signature on your contract if aged under 18 years. Access to the Club for 14 to 16 year olds is from 6am to 9pm 7 days a week UNLESS occupied by a friend or parent over the age of 18 years.
A member aged 14 to 18 years of age must undergo full medical screening, have a fitness assessment and an exercise program prescribed before they can use the Club and must be supervised by an adult of the age of 18.
Do you accept Fitness Passport?
Yes, we most certainly do. Show your Fitness Passport card to our friendly reception team and fill medical screening form and pay for a membership fob to gain club and 24-hour access.
How do I access the club during staffed and unstaffed hours?
It's pretty easy. You must 'fob in' whenever you use the club, even if the club is staff and the door is unlocked. This lets us know you are in the club. The Club has 24 hour access and to enter the Club during unstaffed hours, you must have a valid membership fob, your membership must not be expired and / or have been cancelled, must not be suspended and you must have no outstanding membership fees.
We take your safety seriously and appreciate your compliance and co-operation with the terms and conditions of 24-hour access. Only one member can enter the Club at any one time. It is a serious breach of safety to allow other members, non-members, or children through the door with your membership fob, a $150 penalty will apply. Please ensure the door is secure and closed after you enter and exit the Club.
Under no circumstances are you to share your access to fob with anyone else.
Even though the Club is equipped with surveillance cameras and duress response system Body Basics highly recommends that you wear a personal duress pendant and / or have a workout partner to accompany you while at the Club during unstaffed hours.
It is advised that when performing barbell bench pressing exercises you do not use collars to avoid being caught under the bar and for squatting exercises you use the squat rack with safety rails while in the Club during unstaffed hours.
What if I lose my access fob?
Let us know straight away so we can cancel your lost fob so no one else can use it. Replacement fobs can be purchased at reception for $50.
Can I bring in a friend who is not a member to try out Body Basics?
Absolutely! If you have a friend or family member who is interested in joining or just visiting and wants to workout with you bring them into the Club and they will need to complete a medical questionnaire. We can offer them a free visit or a complimentary 7-day membership. Also, every Friday is FREE FRIEND FRIDAY - Invite a friend or family member to exercise with you any Friday for FREE during staffed hours. Ask at reception for more details and conditions apply.
Bringing non-members into the club outside of staff hours will result in a $150 non-compliance penalty.
Can my children wait for me in the Club while I work out?
Yes, as long as they stay in the designated kids’ area near the reception area and not running around the Club. The Kids area has toys, games and activities to suit all ages, your child can have fun while waiting for you to finish your work out, either on the mat or sitting on the couches.
You are responsible for your child / children when they are in Body Basics.
When’s the quietest time to visit the club?
It does vary but generally on weekdays the club is busiest before work from 5am to 6.30am and after work from 5pm to 7pm. If you prefer a quieter atmosphere pay a visit mid-morning to early afternoon.
How do I use the lockers?
To use a locker on a casual basis while in the Club for a workout, just ask at reception for a locker key for a grey locker in the male or female change room and return to reception at the end of your workout. During unstaffed hours, a few locker keys will be left on the reception desk.
The other choice is to rent out one of out 'old school' metal lockers located in the upstairs corridor or in the cardio area for $15 for the term of your membership. Just pay at reception and let them know which locker you have taken so that it doesn’t get opened and emptied on a quarterly basis.
While care is taken to ensure the security of our lockers, we can’t accept responsibility for items lost or damaged through theft or misplacement.